
|
Language |
Speaking |
|
Writing |
|
English |
fluent |
expert |
expert |
|
Russian |
expert |
expert |
expert |
|
Spanish |
fluent |
good |
good |
|
German |
fair |
good |
fair |
|
Latvian |
fluent |
expert |
expert |
Svetlana Galiseva
Citizenship:
EU (Latvian)
Residence:
LinkedIn:
http://www.linkedin.com/in/SvetlanaGalisheva
Education:
2008 – 2009: ESERP Business School, Barcelona – MBA – Harvard cases, ESADE professors, final projects: Business
Plan of Regus Business World and Marketing Plan of Kokopeli Adventure;
2002
– 2004: Riga Technical University, Latvia – Master in Telecommunications (Transport Telematics) - diploma thesis “Digital Phase Filters”;
1998 – 2002: Riga Technical University, Latvia – Bachelor of Computer
Management, Information and Electronic Systems.
Work
experience and achievements:
2010:
Position: Teacher of e-Marketing Course
Sector: Education
2005 –
present: MKTC Holding / Hansa
Telecom
Position: Telecommunications Carrier Relations Manager
Sector: Telecommunications
Location:
Main duties: Key Account Management
§
Development of long term partnerships with big
multinational companies, like
Achievements: British Telecom, Belgacom, ATT, iBasis,
VSNL; increasing client database;
§
Improvement of customer service, bringing
accountability and credibility;
§
14hours availability and top assistance;
§
Resolution of technical and billing issues on top
level, after sales assistance;
§
Accountancy, following through credit line requests,
on-time payments and incomes;
§
Decisions on opening and closure of accounts.
Sales and Marketing
§
B2B negotiations with potential customers from
introduction until business development; international contracts analysis;
§
Search of cooperation solutions in order to get
higher revenue, design and implementation of pricing/promotion strategies;
§
Public relations in international conferences and
fairs, such as GTM (Global Telecommunication Meeting),
Achievements: Raising
sales and company’s profit on 25% of the department’s total, bringing trade
references of well-known world companies, improving quality and productivity,
orientation on performance and effectiveness.
Market Intelligence
§
Identification of market trends, competitors, key
players, stakeholders and customer needs;
§
Evaluation of business models of competitors.
Achievements: Development
of European, CIS, Russian and Western markets.
Project and Personnel Management
§
Project evaluation, business case proposals;
§
Interaction with different departments of the company
in order to move forward, following the principal milestones and completion of
business cases; stimulation innovation and change; analysis, diagnostics, and
resolution of complex situations;
§
Management of wholesale department processes,
bringing new
Achievements: Improving
company’s competitiveness and capabilities, ethical behavior, helping employees
balance work/life conflicts – harmony atmosphere, leadership, teamwork and
self-management, surplus creation.
2004 – 2005: Master Telecom, www.mtctelco.net
Position: Marketing
Manager
Sector: Telecommunications
Location:
Main duties: Search
and assistance of clients and partners, negotiations with telecom providers all
over the world, business development in the field of alternative
telecommunication from the very beginning of the firm foundation, making
international agreements, particularly in Russia, CIS countries and Eastern
Europe.
2004 – 2004: Deutsche Telekom AG, T-Com,
T-Mobile, www.dtag.de
Position: Manager Assistant
Sector: IT, Telecommunications, Engineering
Location:
Main duties: Corporate
customers’ support, negotiations with clients, elaboration of business offers
to the customers in North-East Europe, Russian and English translations, Search
of information about T-Mobile Nord customers and potential customers and
preparation of suitable business solutions within a team.
Social Activities:
2010 –
present: ASERE – Association
of Russian Entrepreneurs in
Position: President
Sector: Non-Profit
Organization
2009 – present: EastGateWay – International
Association for Business Innovation and Development
Position: Vice-President, Project
Director
Sector: Non-Profit
Organization, Business Consultancy
Web site: www.eastgateway.net
Social &
Corporate
skills:
§
Self-organization and time
management skills;
§
Active adviser and solution
finder;
§
Stimulation to improvement and innovation;
§
Project management;
§
Training of personnel,
assistance and supervision of their work;
§
Team player;
§
Capability of work online and
away from HQs;
§
Credibility; Responsibility; Leadership;
§
Communicating & negotiating skills;
§
Proactive & automotive;
§
Creative
problem solving;
§
Performance and effectiveness oriented;
§
Entrepreneurial
spirit;
§
Dynamic
& flexible;
§
Great value of business ethics;
§
Accountability;
§
Helping employees balance work/life conflicts;
§
Ability to solve problems and work
hard in critical situation.
Strong
points:
§
Analytical and constructive mindset;
§
Synthesis and expertise;
§
Innovativeness and open minded;
§
Great eye for detail;
§
Enthusiasm and dynamics;
§
Self-arrangement.
Computer
skills:
·
PC:
Profound
knowledge: MS Word, MS Excel, Mozilla,
Internet Explorer,
Daily using: Windows
XP, MS Access, MS Powerpoint, OpenOffice, FTP,
Beginner: MySQL, C, Delphi, HTML;
Occasional using: Office applications, Linux and Windows OS
·
Knowledge of core and radio networks, telephony,
VOIP, LAN.
Other interests:
·
Music;
·
Dances;
·
Hiking.