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Svetlana Galiseva

 

Phone numbers: (+34) 622572559,

(+7) 495 7821172

e-mail: lana@leaping.net

Citizenship: EU (Latvian)

Residence: Spain, Barcelona

 

LinkedIn: http://www.linkedin.com/in/SvetlanaGalisheva


 

Education:

 

2008 – 2009:    ESERP Business School, Barcelona – MBA – Harvard cases, ESADE professors, final projects: Business Plan of Regus Business World and Marketing Plan of Kokopeli Adventure;

2002 – 2004:    Riga Technical University, Latvia – Master in Telecommunications (Transport Telematics)  - diploma thesis “Digital Phase Filters”;

1998 – 2002:    Riga Technical University, Latvia – Bachelor of Computer Management, Information and Electronic Systems.

 

Work experience and achievements:

 

2010:                              ESERP Business School, Barcelona

Position:                        Teacher of e-Marketing Course  

Sector:                            Education

 

2005 – present:    MKTC Holding / Hansa Telecom

Position:                      Telecommunications Carrier Relations Manager

Sector:                         Telecommunications

Location:                     Latvia, Riga; Russia, Moscow; Spain, Barcelona; USA, Germany.

Main duties:                Key Account Management

§        Development of long term partnerships with big multinational companies, like

Achievements:                     British Telecom, Belgacom, ATT, iBasis, VSNL; increasing client database;

§        Improvement of customer service, bringing accountability and credibility;

§        14hours availability and top assistance;

§        Resolution of technical and billing issues on top level, after sales assistance;

§        Accountancy, following through credit line requests, on-time payments and incomes;

§        Decisions on opening and closure of accounts.

 

Sales and Marketing

§          B2B negotiations with potential customers from introduction until business development; international contracts analysis;

§          Search of cooperation solutions in order to get higher revenue, design and implementation of pricing/promotion strategies;

§          Public relations in international conferences and fairs, such as GTM (Global Telecommunication Meeting), ITW (International Telecoms Week), Capacity worldwide.

Achievements:             Raising sales and company’s profit on 25% of the department’s total, bringing trade references of well-known world companies, improving quality and productivity, orientation on performance and effectiveness.

 

Market Intelligence

§          Identification of market trends, competitors, key players, stakeholders and customer needs;

§          Evaluation of business models of competitors.

Achievements:              Development of European, CIS, Russian and Western markets.

 

Project and Personnel Management

§          Project evaluation, business case proposals;

§          Interaction with different departments of the company in order to move forward, following the principal milestones and completion of business cases; stimulation innovation and change; analysis, diagnostics, and resolution of complex situations;

§          Management of wholesale department processes, bringing new JIT solutions to company's own software, reporting system, process automation.

Achievements:             Improving company’s competitiveness and capabilities, ethical behavior, helping employees balance work/life conflicts – harmony atmosphere, leadership, teamwork and self-management, surplus creation.

 

2004 – 2005: Master Telecom, www.mtctelco.net

Position:                        Marketing Manager

Sector:                           Telecommunications

Location:                       Riga, Latvia

Main duties:                  Search and assistance of clients and partners, negotiations with telecom providers all over the world, business development in the field of alternative telecommunication from the very beginning of the firm foundation, making international agreements, particularly in Russia, CIS countries and Eastern Europe.

 

2004 – 2004: Deutsche Telekom AG, T-Com, T-Mobile, www.dtag.de

Position:                                       Manager Assistant

Sector:                          IT, Telecommunications, Engineering

Location:                      Kiel, Germany

Main duties:                  Corporate customers’ support, negotiations with clients, elaboration of business offers to the customers in North-East Europe, Russian and English translations, Search of information about T-Mobile Nord customers and potential customers and preparation of suitable business solutions within a team.

 

Social Activities:

 

2010 – present:           ASERE – Association of Russian Entrepreneurs in Spain

Position:                        President

Sector:                           Non-Profit Organization

 

2009 – present:      EastGateWay – International Association for Business Innovation and Development

Position:                        Vice-President, Project Director

Sector:                           Non-Profit Organization, Business Consultancy

Web site:                       www.eastgateway.net

 


Social & Corporate skills:

 


§          Self-organization and time management skills;

§          Active adviser and solution finder;

§          Stimulation to improvement and innovation;

§          Project management;

§          Training of personnel, assistance and supervision of their work;

§          Team player;

§          Capability of work online and away from HQs;

§          Credibility; Responsibility; Leadership;

§          Communicating & negotiating skills;

§          Proactive & automotive;

§          Creative problem solving;

§          Performance and effectiveness oriented;

§          Entrepreneurial spirit;

§          Dynamic & flexible;

§          Great value of business ethics;

§          Accountability;

§          Helping employees balance work/life conflicts;

§          Ability to solve problems and work hard in critical situation.


 


Strong points:

 


§          Analytical and constructive mindset;

§          Synthesis and expertise;

§          Innovativeness and open minded;

§          Great eye for detail;

§          Enthusiasm and dynamics;

§          Self-arrangement.


 

Computer skills:

 

·          PC:

Profound knowledge: MS Word, MS Excel, Mozilla, Internet Explorer,

Daily using: Windows XP, MS Access, MS Powerpoint, OpenOffice, FTP,

Beginner: MySQL, C, Delphi, HTML;

Occasional using: Office applications, Linux and Windows OS

·          Knowledge of core and radio networks, telephony, VOIP, LAN.

 

Other interests:

 


·            Music;

·            Dances;

·            Hiking.